Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the delivery framework for all online subscriptions and mock test series purchased from Upscale IAS.

1. Digital Service — No Physical Shipment

All test series, evaluation papers, and UPSC practice modules offered on this portal are **100% digital products**. We do not print, ship, or mail any physical books, printed notes, or hard-copy materials to your physical residential address. Consequently, there are zero physical shipping costs or logistics tracking references associated with your order.

2. Fulfillment Timeline & Immediate Delivery

Since our services are fully electronic, your delivery is immediate upon automated transaction verification:

• Instant Activation: As soon as our secure payment gateway partner confirms the payment, all locked test papers are instantly unlocked on your user dashboard.
• Credentials: An automated digital confirmation invoice and your account verification details will be delivered to your registered email address within **24 hours** of purchase.

3. Delivery Failure Troubleshooting

If you successfully clear a payment but your subscription dashboard remains locked or fails to load your premium evaluations, it indicates a minor technical sync issue. Please do not worry. Simply contact us immediately at support@upscaleias.com with your payment transaction ID. Our operational support team will manually verify the payment and force-activate your premium access within **12 to 24 hours**.