Privacy Policy
This Privacy Policy describes how Upscale IAS collects, uses, and protects your personal information when you visit our website or subscribe to our UPSC mock test services.
1. Information We Collect
To provide a seamless experience on our test portal, we collect the following information when you create an account or subscribe to a plan:
- Personal Identity Data: Name, email address, phone number, and account passwords.
- Academic/Log Data: Your test attempts, answers submitted, time taken per test, and overall scorecards to track your performance.
- Transaction/Billing Information: While your core payment details (like card numbers or UPI PINs) are processed directly by secure third-party gateways, we receive and store confirmation tokens and basic billing addresses.
2. How We Use Your Information
We use the gathered information strictly for the following purposes:
- To set up and manage your premium subscription access.
- To process transactions securely via verified payment gateway partner (RAZORPAY).
- To provide instant customer support, password resets, and subscription updates.
- To track individual and overall ranking leaderboards for UPSC practice analysis.
3. Data Protection & Third-Party Disclosure
Your privacy is highly important to us. We do not sell, trade, rent, or leak your personal data or test performance history to any third-party marketing companies. Data is shared only under the following exceptions:
- To comply with legal regulations or official government security investigations if strictly required by law.
4. Cookies & Security Measures
Our website utilizes standard session cookies to keep you safely logged into your personal dashboard during test attempts. We employ administrative and digital firewall measures to safeguard your personal credentials from unauthorized access.
5. Contact Us
If you have any questions regarding this Privacy Policy or wish to request data updates, please contact us at support@upscaleias.com.